Skills & Competencies for Network Control Technician III

Network Control Technician III job profile

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JOB SUMMARY for Network Control Technician III

Monitors performance and performs maintenance processes to ensure network systems operate at required levels of speed and reliability.

JOB RESPONSIBILITIES for Network Control Technician III

Identifies and troubleshoots network issues and follows procedures to resolve problems. Documents network issues and configuration changes as soon as they occur. May perform upgrades, preventative maintenance, or equipment installation. Follows standard operating procedures to notify users of outages or changes to network status.

Network Control Technician III SALARY RANGE

BASE 50%
$103,369
TOTAL 50%
$107,161
Job Level
P03
Job Code
SC16000003
Education/Degree
Associate's Degree
Reports To
Manager

Network Control Technician III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Technician III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Network Control Technician III

1 Job Family Competencies – Technical Troubleshooting
Proficiency Level -3
Skill definition-Utilizing the latest approaches and advanced tools to anticipate, diagnose, and resolve technical issues and concerns.
Level 1 Behaviors
(General Familiarity)
Explains the importance of technical troubleshooting in customer service.
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Level 2 Behaviors
(Light Experience)
Supports the execution of solution plans to troubleshoot common technical questions and inquiries.
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Level 3 Behaviors
(Moderate Experience)
Tests new troubleshooting methods to ensure the effectiveness of solving customer concerns.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement to existing troubleshooting process to maximize customer operational excellence.
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Level 5 Behaviors
(Mastery)
Develops programs and methods to enhance our organization's technical troubleshooting capabilities.
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2 Job Family Competencies – Help Desk
Proficiency Level -3
Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of help desk functions in resolving technical issues.
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Level 2 Behaviors
(Light Experience)
Supports the execution of action plans to identify and resolve gaps within the help desk.
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Level 3 Behaviors
(Moderate Experience)
Measures the efficiency and effectiveness of IT services provided by the help desk team.
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Level 4 Behaviors
(Extensive Experience)
Manages IT help desk service requests to determine root causes of recurring problems.
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Level 5 Behaviors
(Mastery)
Establishes help desk procedures to ensure prompt issue resolution and enhance customer service.
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3 Network Control Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician III
Proficiency Level - 4
5 Competency for - Network Control Technician III
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Network Control Technician III

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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2 Core Competencies – Time Management
Proficiency Level -3
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3 Network Control Technician III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Technician III
Proficiency Level - 4
5 Competency for - Network Control Technician III
Proficiency Level - 5

Summary of Network Control Technician III skills and competencies

There are 0 hard skills for Network Control Technician III.
12 general skills for Network Control Technician III, Technical Troubleshooting, Help Desk, Linux, etc.
6 soft skills for Network Control Technician III, Attention to Detail, Time Management, Problem Solving, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Technician III, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be proficient in Problem Solving.

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